Online ordering system for Australian restaurants, cafés and takeaways
Take pickup, delivery and table orders on your own site and keep 100% of each order. You pay a flat monthly fee, not a cut of every sale.
- ✓ 0% commission: versus 30% listed by Uber Eats and DoorDash for orders they deliver
- ✓ Free menu migration: send a menu export, screenshots or your ordering link and we move it
- ✓ Month to month: no lock-in contract, cancel any time
- ✓ Stripe card payments: standard Stripe fees, and Chefzi takes 0% of the order
Get my ordering page set up Or work out what the apps cost you →
Free setup and onboarding · Free menu migration · Month to month
Restaurants and takeaways across the UK, US, Germany, Europe, Australia and Belgium use Chefzi
Updated 27 October 2026. All prices are from the vendors' own Australian pages, read that day. On this page: What it costs · Feature checklist · Set-up steps · Mistakes to avoid · FAQ
An online ordering system lets customers order and pay from your own website, a link on Google or a QR code on the table, and sends the order straight to your kitchen. Chefzi does that for Australian takeaways and restaurants for a flat monthly fee, with no commission on any order.
What you get
- An ordering site for pickup, delivery and pre-orders, built from your menu
- The Chefzi app on the Android phone or tablet you already own. It keeps ringing until someone accepts the order
- Delivery zones by suburb, postcode or radius, each with its own fee and minimum
- A QR code for every table
- Card payments through Stripe, or cash and pay-at-counter
- Your customer list, kept by you
Why own your ordering?
Uber Eats and DoorDash both list 30% commission on orders they deliver. When Menulog closed in November 2025, venues lost both the channel and their customers' details. Your own system keeps both with you.
Pricing: A$17 or A$36 a month excluding GST. See pricing.
What an online ordering system should do for an Australian venue
An online ordering system gives your venue its own place to take orders: a link on Google, a button on your website and QR codes in the shop. Customers order and pay, and the order rings on a phone or tablet in the kitchen. Unlike a delivery app, the customer is yours and there's no commission. When you compare systems, look at the total monthly cost at your volume, the contract, who owns customer details, delivery zones by suburb, GST-inclusive pricing and receipts with your ABN, and support during dinner service in your time zone.
Who it suits
- Takeaways and pizza shops with lots of regulars
- Cafés that want pre-orders for the morning rush
- Restaurants that want pickup and table QR without a new POS
- Venues leaving GloriaFood or rebuilding after Menulog's closure
Every order type on one menu
Australian venues rarely take orders one way. With Chefzi, the same menu powers takeaway pickup, delivery to zones you set by suburb, postcode or radius, scheduled pre-orders, and table ordering with a QR code for every table. Add the ordering page to your own website with the embed snippet, link it from Google and Instagram, and print the QR codes. Orders from every channel ring in the same Chefzi app.
When a missed order is the real cost
A missed order costs more than any fee. Each Chefzi order rings until someone accepts or rejects it. If your device drops offline, Chefzi sends an SMS and then makes a phone call. Dockets auto-print on a compatible printer, so the kitchen isn't reading orders off a screen.
Moving from another system? Menu migration is free (see the GloriaFood alternative), and the city guides cover local time zones and delivery zones.
How an online ordering system works
- The customer opens your ordering page from Google, your website, Instagram or a QR code.
- They choose items and options, pick pickup or delivery and a time, and pay by card (or cash, if you allow it).
- The order rings on the Chefzi app in your kitchen until someone accepts it with a ready time.
- The customer gets a confirmation with the ready time, and the docket prints if you have a compatible printer.
- Your PDF receipts and daily totals are ready to export at close.
The four kinds of online ordering system in Australia
| Type | Examples | How you pay (published AU pricing, checked 27 Oct 2026) | Who owns the customer |
|---|---|---|---|
| Delivery marketplace | Uber Eats, DoorDash | Commission per order: up to 30% with app delivery | The app |
| Marketplace "webshop" for your site | Uber Eats Webshop, DoorDash Online Ordering | Uber: 6% (self-delivery/pickup) or 25% (Uber delivery). DoorDash: 1.75% + A$0.30 per order | Shared |
| Payments-company ordering | Square Online | Free plan, paid from $36/month, plus 2.2% per online transaction | You |
| Flat-fee ordering platform | Chefzi, Bopple ($49/month for online ordering) | Monthly fee, card processing on top | You |
Which fits depends on your volume. At low volume, a percentage can cost less than a monthly fee. Once you take more than a handful of orders a week, a flat fee usually wins. Use the commission calculator with your own numbers.
What to check before you choose
- Total monthly cost at your real order volume, including processing
- Contract length and notice period
- Whether you can export your customer list
- Delivery zones by suburb or postcode
- GST-inclusive menu prices and receipts with your ABN
- Support hours in your time zone, on Friday and Saturday nights
What an online ordering system costs: one month, four ways
This example assumes 400 online orders at an average of $35, which is $14,000 a month, all paid by card. The fees are the published Australian rates, read on 27 October 2026. Your own contract may differ.
| Setup | How it charges | About this much a month |
|---|---|---|
| Delivery marketplace (Uber Eats, with Uber delivering) | 30% commission | $4,200, plus GST on the commission. This includes delivery, so it isn't like-for-like. |
| Square Online (free plan) | 2.2% per online transaction, processing included | $308 |
| Bopple (Online ordering plan) | $49 a month + 1.64% + $0.10 per order + Stripe card fees | $49 + $269.60 + about $351 = about $670 if you absorb the platform fee, or about $400 if you pass it on to diners |
| Chefzi (card plan) | A flat monthly fee + Stripe card fees, with 0% commission | A$36 + about $351 = about $387 |
Stripe's standard Australian rate is 1.65% + A$0.30 for domestic cards, including GST. Square includes processing in its 2.2%. At this volume, Square's free plan is the cheapest, which is why it suits venues already on Square POS. The gap between flat-fee and percentage pricing grows as your sales grow. Run your own numbers in the commission calculator.
Already have a POS? Online ordering can run alongside it. See restaurant POS systems and how ordering fits.
Feature checklist for Australian venues
| Feature | Why it matters | Must-have? |
|---|---|---|
| Pickup and delivery with set zones | Australian suburbs sprawl, so you need zones by suburb or postcode with a minimum order | Yes |
| Scheduled pre-orders | Lunch rushes and Friday nights fill early | Yes |
| Menu options and modifiers | Sizes, extras, half-and-half pizzas, milk choices | Yes |
| Pausing items or ordering | When you run out, or the kitchen is slammed | Yes |
| GST-ready receipts | Customers ask for tax invoices, and your BAS depends on them | Yes |
| Table QR ordering | Dine-in without a separate system | Nice to have |
| Public holiday surcharge | Must be shown before checkout (see our surcharge guide) | If you surcharge |
| Customer list export | Your regulars are your asset. Check you can take them with you. | Yes |
| POS integration | It saves re-keying, but costs more and ties you to a POS | Depends on volume |
Set-up in seven steps
- Write down your menu, every option group, and the price you'll charge on your own page. Many venues price below their app menu.
- Set pickup times, delivery zones, fees and minimum orders.
- Connect card payments, or start with cash or pay-at-counter.
- Place three test orders: pickup, delivery and an edge case such as a closed day.
- Put the link everywhere people find you: your Google Business Profile, Instagram bio, Facebook and website button (see the Google order button guide).
- Tell your regulars: a card in every app bag, a sign at the counter, a post.
- Check the numbers after four weeks: direct orders, average order value and commission saved.
Mistakes Australian venues make
- Hiding the link. If your Google profile only shows app links, people will keep ordering through the apps.
- Surprise surcharges. Card and public holiday surcharges must be shown clearly before payment.
- Delivery zones that are too large. Food arrives cold and reviews suffer. Start tight and expand.
- Using the same prices as the apps. Give regulars a reason to order direct.
- Relying on one free tool. GloriaFood's end of life on 30 April 2027 shows that free tools can be switched off.
One system or every channel?
Some POS-led systems (such as OrderMate) pull Uber Eats, DoorDash and website orders into one POS. That suits busy multi-channel venues with a POS that supports it. Chefzi handles your direct channel (website, Google, Instagram and table QR) in its own app, and doesn't merge marketplace orders. If you need everything in one screen, ask any vendor which integrations are included and what they cost.
What commission costs on an illustrative A$10,000 month
| A$10,000 a month in app orders for your venue | Commission |
|---|---|
| Uber Eats, they deliver (30%) | A$3,000 |
| DoorDash, pickup (15%) | A$1,500 |
| Chefzi (0%) | A$0 plus a flat monthly fee |
Published Australian rates from the Uber Eats and DoorDash merchant pricing pages, checked 27 October 2026. Excludes GST and card processing. Your own agreement may differ.
Guides
- How to move your regulars off Uber Eats and DoorDash (without losing them): Practical, fair ways Australian takeaways move repeat customers from delivery apps to their own ordering page: bag inserts, pricing, Google, QR codes and first-order offers.
- Running your own delivery drivers in Australia: a practical guide: Employees or contractors, cars and insurance, zones and fees, and on-demand couriers: what Australian takeaways need to know before delivering their own orders.
Get your commission-free ordering page
Tell us where to reach you. We'll build your menu for free and send you a test link.
We only use your details to contact you about Chefzi. There's no lock-in contract.
Frequently asked questions
Do I need a website already?
No. Chefzi builds an ordering website from your menu. If you have a site, add an order button or embed the menu.
Is there a lock-in contract?
No. Plans are month to month.
Do I need a website to use an online ordering system?
No. Chefzi gives you an ordering page you can share on Google, Instagram and QR codes. If you already have a website, add an "Order online" button that links to it.
Can customers pay cash or at the counter?
Yes. You can offer cash or pay-at-counter, card, or both side by side.
How long does set-up take?
Most of the work is entering your menu. A simple menu can go live the same day. Chefzi offers to move your existing menu for you at no charge.
Which online ordering system is cheapest in Australia?
It depends on your volume. Square Online's free plan (2.2% per online transaction) is cheap at low volumes if you use Square POS. Flat-fee systems become cheaper as sales grow, because the fee doesn't scale with your sales. Compare the monthly totals above with your own numbers.
Do I keep my customer data?
On Chefzi, yes: orders and customer details belong to your venue. On delivery marketplaces, the app holds the customer relationship.
Can I add online ordering to my existing website?
Yes. Chefzi gives you an embed snippet to put the ordering page on your own website, and the same page works from Google, social links and table QR codes.
What happens if nobody answers a new order?
The order keeps ringing on the Chefzi app until someone accepts or rejects it. If the device goes offline, Chefzi sends an SMS and then calls.
What is an online ordering system?
Software that lets customers order and pay on your own website or link. Orders go straight to the venue, instead of through a marketplace app.
How much does an online ordering system cost?
Costs range from free plans that charge a fee on each transaction, to flat monthly fees, to commission on every order. Compare the total cost at your monthly order volume, not just the headline price.
How do I set up online ordering for my restaurant?
Add your menu with options and prices. Then set pickup and delivery areas, connect payments and place a test order. Finally, add the ordering link to your website, Google Business Profile and social media.
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